This Privacy Policy explains what information juanbingo collects from players in the Philippines, how we use it, and the rights you have over your own data. By using our platform, you agree to the practices described here.
When you register an account on juanbingo, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and any government-issued identification you submit for verification purposes. We also collect information about how you use the platform, such as your login times, device type, IP address, browser details, and the games or features you interact with. Payment-related data — including deposit and withdrawal records, e-wallet references, and transaction timestamps — is collected and stored to process your requests and maintain accurate account histories. If you contact our support team, we retain records of those communications to help resolve issues and improve our service. We may also collect technical data automatically through cookies and similar technologies when you browse the platform, which helps us understand usage patterns and optimise your experience. All data collection is carried out in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
The primary reason juanbingo collects your personal information is to operate your account safely and deliver the services you signed up for — including processing deposits and withdrawals, verifying your identity, and providing access to games and platform features. Your data also allows us to comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and age verification rules that apply to online gaming platforms operating in the Philippines. We use technical and behavioural data to improve platform performance, fix bugs, and personalise your experience where appropriate — for example, remembering your preferences or surfacing content relevant to your activity. If you have opted in to receive communications, we may use your contact details to send you platform updates, promotional information, or responsible gaming reminders. We do not use your data to make fully automated decisions that significantly affect your rights without human oversight. Your data is never sold to third-party advertisers or marketing companies.
juanbingo does not sell, rent, or trade your personal data to outside parties for commercial purposes. However, there are limited circumstances in which your information may be shared with trusted third parties who assist us in running the platform — such as payment processors, identity verification providers, and cloud infrastructure partners. These service providers are contractually bound to handle your data securely and only for the specific purposes we have authorised. We may also be required to disclose your information to government agencies, law enforcement bodies, or regulatory authorities in the Philippines if we receive a lawful request or are obligated to do so under applicable legislation. In the event of a business restructure, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any material changes to how it is handled. We take reasonable steps to ensure that any third party receiving your data maintains standards of protection consistent with this Privacy Policy.
We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), secure server environments, access controls that limit who within our organisation can view sensitive account data, and regular security reviews. Passwords are stored using industry-standard hashing techniques and are never stored in plain text. We also monitor our systems for unusual activity and have incident response procedures in place to address any potential data breaches promptly. While we take data security seriously and invest in appropriate safeguards, no online platform can guarantee absolute security — and we encourage you to use a strong, unique password for your juanbingo account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately.
Under the Philippine Data Privacy Act, you have the right to be informed about how your personal data is collected and used, the right to access the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data in certain circumstances — for example, if it is no longer necessary for the purposes it was collected, or if you withdraw your consent and there is no other lawful basis for processing. If you believe your data has been processed unlawfully, you have the right to object and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can reach our support team using the contact details provided on this page. We will respond to all data-related requests within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to legal limitations — for instance, we are required to retain certain transaction records for regulatory compliance purposes.
Yes — juanbingo uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. Essential cookies are necessary for core features such as keeping you logged in during a session and ensuring secure navigation between pages. Analytical cookies help us understand how players use the platform so we can identify areas for improvement and measure the effectiveness of our features. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some parts of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our use of cookies is limited to what is necessary for operating and improving the juanbingo platform for players in the Philippines.
We retain your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable to online gaming operators in the Philippines. Data that is no longer required for any lawful purpose is securely deleted or anonymised. If you request account closure, we will process your request and begin the data retention countdown in accordance with our legal obligations. You will be informed of the applicable retention period when you make a deletion request. We do not retain data beyond what is necessary and proportionate to the purposes for which it was collected.
Last updated: 2025. This Privacy Policy applies to all players using the juanbingo platform in the Philippines. For questions about your data, visit our FAQ page or review our Terms and Conditions and Responsible Gaming pages.
No — juanbingo does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data is only shared with service providers who directly support the operation of the platform, such as payment processors and identity verification partners, and only under strict contractual obligations. We may also be required to share data with Philippine regulatory or law enforcement authorities when legally obligated to do so. Outside of these limited circumstances, your personal information stays within the juanbingo platform. If you have concerns about how your data is handled, you can reach our support team or visit the FAQ page for more information.
Yes — under the Philippine Data Privacy Act, you have the right to request access to the personal data we hold about your account. To make a data access request, contact our support team with your account details and a description of the information you are requesting. We will verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party. We aim to respond to all data access requests within a reasonable timeframe. If any information we hold is inaccurate, you also have the right to request a correction — simply let our support team know and we will review and update your records accordingly.
When you close your juanbingo account, we are required by Philippine anti-money laundering regulations to retain certain records — including transaction history and identity verification documents — for a minimum period after closure. This is a legal obligation and applies regardless of the reason for account closure. Data that is not subject to a legal retention requirement will be securely deleted or anonymised once it is no longer needed. You will be informed of the applicable retention period when you submit a closure or deletion request. If you have questions about what data is retained and for how long, our support team can provide more detail. You can also find general guidance on the FAQ page.
Now that you know how we handle your data, join thousands of Philippine players already on the platform. Register free and start playing today.